Last updated: 3 September 2026
This policy applies to paid subscription plans for pdf2xls.com. It forms part of our Terms of Service.
The free tier of pdf2xls.com costs nothing, requires no registration and no payment method. Nothing is charged, so there is nothing to refund. The rest of this policy concerns paid plans only.
All paid orders are placed with and fulfilled by our merchant of record, Lemon Squeezy. Lemon Squeezy is the seller of record for the transaction: it charges your card, collects and remits any applicable sales tax or VAT, issues your invoice or receipt, and processes all refunds and chargebacks.
The Service itself is operated by Kazimirova Nina Vladimirovna, Sole Proprietor (Armenia) — see the Terms of Service for full details.
Practically, this means:
You do not need to contact Lemon Squeezy yourself. Write to us at legal@pdf2xls.com and we will arrange it.
If the Service does not work for you, we will refund your first payment in full within 14 days of that payment.
Conditions:
You do not have to explain yourself, though telling us what went wrong helps us fix it. Email legal@pdf2xls.com from the address used at checkout, or include the order number from your receipt.
Cancel any time. You can cancel a subscription at any moment. Cancellation stops all future charges.
Access runs to the end of the paid period. When you cancel, your plan stays active until the end of the billing period you have already paid for. It does not cut off on the day you cancel.
We do not issue prorated refunds. We do not refund the unused remainder of a billing period, and we do not refund renewal charges on the basis that the plan was not used, forgotten about, or left running. If you no longer want the plan, cancel before the renewal date.
Renewal reminders. Subscriptions renew automatically at the interval and price shown at checkout until cancelled. Where our merchant of record sends a pre-renewal notice, it goes to the email address used at checkout — keep it current.
Exceptions we will still consider. Ask us anyway, and we will look at it in good faith, if:
The 14-day guarantee is a commercial gesture, not an entitlement to free use. We may decline a refund, and terminate access without refund, where we reasonably consider the request abusive — for example repeated subscribe-use-refund cycles, bulk processing of a large document backlog immediately followed by a refund request, sharing or reselling an account, use in breach of clause 7 of the Terms of Service, or a refund requested after we suspended the account for breach.
Our merchant of record also independently reserves the right to issue or decline refunds, and to reverse transactions, under its own terms.
If you believe a charge is wrong, contact us first. We would rather refund you than fight a dispute.
Filing a chargeback without contacting us leads to immediate suspension of access pending resolution, and we may decline to serve the account afterwards.
Nothing in this policy limits any right you have under mandatory law.
EU and UK consumers. If you buy as a consumer rather than for business purposes, you generally have a 14-day right of withdrawal for digital services. Where you ask for the Service to be made available immediately, you may be asked at checkout to consent to immediate performance and to acknowledge that you lose that right once the service has been fully performed — the checkout flow of our merchant of record handles this. In practice the guarantee in clause 3 gives you at least the same 14-day window.
Note that most subscribers to this Service purchase in a business or professional capacity, in which case consumer-withdrawal rules do not apply and clauses 3 to 6 govern.
Everywhere else. Local mandatory consumer-protection law applies where it applies, regardless of what this policy says.
Email legal@pdf2xls.com with:
We acknowledge requests within 2 business days. Approved refunds are issued by Lemon Squeezy to the original payment method; how quickly the money appears then depends on your bank or card issuer, and is typically 5–10 business days.
We may update this policy. The version that applies to your purchase is the one published at the time of that purchase.